Even though LinkedIn has an FAQ, there are a few questions that seem to keep coming up over and over again to Customer Service and in the Using LinkedIn category on LinkedIn Answers. Community Evangelist Mario Sundar and Director of Customer Service April Kelly have each shared a “top 5″ list. With the growing concern [...]
I use LinkedIn pretty much “by the book”, i.e., as they recommend in their FAQ:
When you invite a friend or colleague to reconnect, be sure the person you’re choosing will be a good addition to your network. Only invite those you know and trust. You may be asked to tell one of your trusted friends [...]
In his New York Times blog, David Pogue today posed the following question:
OK, this is going to sound incredibly naïve. But could somebody tell me the point of LinkedIn?
…
What I don’t understand is: If somebody knows me well enough to e-mail me with an invitation to join, why doesn’t he just e-mail me directly with [...]
Welcome to this week’s episode of Extreme LinkedIn Profile Makeover. This week we’ll be getting to know Doug Hanna. Doug has been the business channel editor here at b5media for a little over a year. Meanwhile, he’s been working on a stealth-mode internet startup which is now taking up the bulk of his time. He’ll [...]
While LinkedIn opened a new customer service center and increased support staff significantly earlier this year, some policy changes made shortly thereafter flooded their customer service department with complaints from users whose accounts had been suspended. In most cases, LinkedIn replied with a letter explaining their connection policies, asking the user to abide by them, [...]