I think we should all be careful not just to repeat all of LinkedIn’s own claims about its “new features.” Your number 6 does this. As I blogged at the time, there were no new management features added at the time of posting you link to. A week or so later they added one feature which had been recommended to them months earlier (showing pending members’ profile links from the pending list).

Groups really didn’t change functionally at all this year, beyond the ease of creating a group. You create a group once - but you’re stuck with the features forever. That’s where the improvements should go. Why make it easier to create a group that doesn’t have real functionality?

Not only do they have processes in place which usually resolve the issue, you can actually get hold of a real person (via email) who can help.

I have never gotten anything but an automated non-answer from LinkedIn. That’s usually a promise for a reply that never comes. Getting a resolution or reply from a human must be a paid-feature only.

My experience is that LinkedIn is only slightly less responsive to reported problems and inquiries than… Yahoo Mail Customer Service. And that’s bad!